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996bet publishes these legal terms so you understand exactly what governs your account, your transactions through Rocket, Upay or Bank Transfer, and how we handle your information. Access to this platform depends on your local law and the eligible regions we serve.
These terms form the agreement between you and 996bet when you create and use an account on this platform. They apply to every action you take — opening sessions, submitting transactions via Rocket, Upay or Bank Transfer, accessing game content, and contacting support. We update these terms when our services change, and the version published at the time of your session is the one that applies. You are responsible for reading the current version before each session. If any part of these terms conflicts with a local law applicable to you, local law takes precedence. We do not represent that access to 996bet is lawful in every jurisdiction; you must satisfy yourself that using this platform is permitted under the laws of your location. Continued use of the account after a terms update constitutes acceptance of the revised version. If you disagree with any updated term, the correct step is to stop using the account and contact our support team to request closure. We keep a record of the version you accepted at registration, and you can request that record through the support channel.
These terms cover four distinct areas of your relationship with us. Understanding what falls inside and outside the scope of this policy helps you know when to consult us directly and when to seek independent advice.
Covers registration, login, verification steps and account suspension or closure. Your account is personal and non-transferable. Access rights are subject to your local law and the eligible regions we serve at the time of your session.
Applies to all deposits and withdrawals processed through Rocket, Upay and Bank Transfer. Transaction records are held in your account history. Disputed amounts should be raised with support using the transaction reference shown in your wallet log.
Covers game content, odds displays, promotional notices and any written material published on 996bet. We own or license all content here; you may not reproduce or redistribute it. Game availability may vary by region.
Third-party payment processors, game studios and network providers operate under their own separate terms. We are not liable for third-party service interruptions, errors or policy changes. You should review the terms of any third-party service you use in connection with your account.
This policy gives you concrete steps to manage your account relationship with us. You are not limited to passive acceptance — you can review your own records, correct information we hold, raise formal questions and request support at any point. Your transaction history, including all Rocket, Upay and Bank Transfer activity, is available in the account wallet section after login. If you spot an error in your registered details — name spelling, contact number or linked wallet — you can submit a correction request through live chat or the support email address published on this site. Questions about how we apply a specific term are handled by the support team; we do not outsource policy queries to automated responses. If you believe we have applied a term incorrectly to your account, you have the right to request a written explanation. We will respond through the channel you used to raise the question.
Log in and open the wallet section to see a full history of transactions, session dates and any account notices. This record is yours to review at any time and forms the basis of any dispute you raise.
If your registered name, phone number or linked payment wallet contains an error, contact support with the correct information and a brief description of what needs to change. We will confirm once the correction is applied.
Any clause in these terms that is unclear to you can be queried directly through live chat or email support. Ask for a written explanation; our team will address the specific clause you reference, not a generic policy summary.
You may request account closure at any time by contacting support. We will confirm the closure, settle any pending balance through your verified payment method and retain records as required by applicable law.
Policy questions deserve a direct answer, not a redirect to a FAQ page. These are the routes published on 996bet for raising legal and account queries. Use the channel that suits your situation — live chat for time-sensitive account issues, email for written records of a formal request.
Open the chat widget on 996bet to raise account access questions, transaction disputes or policy clarifications in real time. Reference your transaction ID or account number so the agent can pull your record immediately.
For formal written requests — account closure, correction of registered details or a written policy explanation — use the support email address listed on the Contact page of this site. Include your account reference in the subject line.
The Help Centre section of 996bet covers published policy answers for common account and transaction questions. Check there first for standard queries about Rocket, Upay and Bank Transfer transactions before opening a live request.
We take the handling of your account data and transaction records seriously. Here is how we manage the key areas that affect your trust in this platform and your ability to act on your rights under this policy.
We collect only the information needed to run your account — registration details, session data and transaction records linked to Rocket, Upay or Bank Transfer. We do not sell personal data to third parties. You can request a summary of what we hold by contacting support.
996bet uses cookies to maintain your session and remember your language preference. You can manage cookie settings through your browser. Disabling certain cookies may affect how account pages load, but will not prevent you from reading published terms.
Your account is protected by your login credentials. We do not ask for your password through chat or email. If you receive a message requesting your password or wallet PIN, treat it as unauthorised and report it through the live chat support route immediately.
We retain account and transaction records for as long as required under applicable law. After account closure, records are held for the retention period and then deleted or anonymised. You can ask for confirmation of the retention period that applies to your account.
These questions cover what we hear most often from members who want to understand their rights, how we apply our terms and what steps are available to them under this policy.
Yes. Access to 996bet depends on your local law and the eligible regions we serve. It is your responsibility to confirm that using this platform is lawful in your location. We do not represent that access is permitted in every jurisdiction, and these terms do not override local law.
Contact support through live chat or the published email address and request a copy of the terms version active at your registration date. Include your account reference so we can pull the correct version. We keep a record of the terms accepted at signup.
Stop using the account and contact support to request closure. Continued use after a terms update is treated as acceptance of the revised version. If you have a pending balance, we will process it through your verified payment method — Rocket, Upay or Bank Transfer — before closing the account.
Yes. Contact support through live chat or email with the correct details and a brief note about what needs to change. We will review the request, apply the correction where it is supported by your account record and confirm once it is done.
Raise it directly with the support team through live chat or email. Reference the specific clause and the account action you believe was affected. You are entitled to a written explanation, and we will respond through the same channel you used to raise the question.
Records are retained for as long as required under the laws applicable to our operations. After that period they are deleted or anonymised. Contact support to ask for the specific retention period that applies to your account after closure.