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996bet is clear about what data we collect, why we collect it, and how you can control it. This policy applies to your account activity on 996bet, including transactions made through Rocket, Upay, and Bank Transfer. Access to this platform depends on your local law and eligible regions.
When you open an account on 996bet, we collect the information needed to operate your account securely — your registration details, device identifiers, and transaction records. Payment context is part of this: when you move funds using Rocket, Upay, or Bank Transfer, we log the transaction reference, amount, and method as part of your account record. We do not sell this data or share it with advertisers. We may share limited data with payment processors and identity verification services only when required to complete a transaction or satisfy a legal obligation. Data is retained for as long as your account remains active and for any period required under applicable law or our internal retention schedule. You can request a record of the data we hold about you at any time by contacting our support team through the route published on this site. Availability of the platform and the scope of applicable data law both depend on your local law and the eligible regions we serve. Nothing in this policy creates a legal right beyond what the applicable jurisdiction provides.
This policy covers the data we handle directly on 996bet. It does not govern third-party services you reach from our site, and it does not override your rights under the law of your own jurisdiction. Understanding the boundary of this policy helps you know exactly who is responsible for which data.
All data created when you log in, register or update your profile on 996bet falls under this policy. This includes your email, password hash and session activity. We do not share login credentials with any third party under any normal circumstance.
Payment records tied to Rocket, Upay and Bank Transfer deposits or withdrawals are stored in your account history. We retain only the reference and status data needed for reconciliation. Raw wallet credentials are never stored on our servers.
Your browsing activity within the 996bet lobby — including game launches, bet history and session duration — is recorded to support account security and resolve disputes. This data is not sold or used for third-party advertising profiling.
Links or integrations pointing away from 996bet are governed by those third parties' own policies. We are not responsible for how external payment gateways, identity providers or other linked services process your data once you leave our domain.
Your account on 996bet is the primary place to review and manage the data we hold about you. From your account settings page you can check the registration details on file, update your contact information, and review your transaction history — including Rocket, Upay, and Bank Transfer records. If you believe information held on your account is inaccurate, you can submit a correction request directly through the support channel published on this site. For requests that go beyond self-service account edits — such as a full data export or a question about how long we retain specific records — our support team handles these on a case-by-case basis. The scope of your enforceable rights depends on the law that applies in your region. We will respond to every request through the same channel you used to reach us, and we will tell you if the request falls outside what we can process under current platform rules.
Open the account history section to see the data we store on your profile. Transaction references for Rocket, Upay and Bank Transfer are visible there. If something looks wrong, note the reference before you contact support.
Update your name, contact number or email through the account settings page. For fields that are locked after verification, submit a correction request via the published support route and we will review it against your original registration.
If you want to know exactly what data we hold about you, or how a specific piece of information is used, send your question through live chat or the contact form. We aim to give a clear, specific answer rather than a template reply.
If you close your account and want to understand how long your data stays on file, ask through the support route. We will explain the retention period and the legal or operational reason it applies in your case.
Every privacy question deserves a direct answer — not a form letter. Use the routes below to reach the 996bet support team for anything related to your data, account records or this policy. All routes are published on 996bet; we do not publish support hours or response-time commitments we have not verified.
Open the live chat widget on 996bet to ask a policy question or flag a data concern in real time. Start the chat from any page on the site. Have your account reference ready so we can pull the right record quickly.
Use the contact form in the support section of the site to submit a written privacy request. This route is suitable for correction requests, data export queries and anything you want handled as a formal written record rather than a chat.
For self-service changes — updating your contact details, reviewing your transaction history or checking your registered payment methods such as Rocket or Upay — go directly to your account settings without needing to contact support first.
We apply access controls so that your account data is reachable only by the systems and staff that need it to operate the platform. Cookies on 996bet are used to keep your session active, remember your preferred language, and detect unusual login patterns. You can manage cookie preferences through your browser settings; blocking certain cookies may affect how the site functions on your mobile device. We do not use cookies to build advertising profiles or share browsing behaviour with external ad networks.
Session and preference cookies run on 996bet to maintain your login state and account settings across pages. You control cookie acceptance through your browser. Rejecting non-essential cookies does not block access to your account or your Rocket, Upay or Bank Transfer wallet records.
Your account credentials are stored in hashed form. We do not store your Rocket PIN, Upay credentials or Bank Transfer passwords. If we detect an unusual login pattern on your account, the platform may prompt an additional verification step as shown in your account screen.
We keep account and transaction data for as long as your account is active and for any additional period required by applicable law or our internal audit schedule. When that period ends, data is deleted or anonymised. You can ask about the specific period that applies to your account by contacting support.
When this policy is updated, the revised version will be published at 996bet/privacy-policy/ with a note at the top indicating the change. Continuing to use the platform after a posted update means you have seen the new version. Contact us through the published routes if you have questions about any change.
The questions below cover what we hear most from account holders in Bangladesh about how their data is managed. If your question is not here, reach us through live chat or the contact form published on 996bet.
We collect the details you enter during registration — name, email address and contact number — plus device identifiers and session data generated when you use the site. Payment method references such as your Rocket or Upay account number may also be stored as part of your wallet record, but not your PINs or passwords.
We share data only when necessary: with payment processors handling Rocket, Upay or Bank Transfer transactions, and with identity or fraud-check services where a legal obligation applies. We do not sell your data or share it with advertisers. Third parties we work with are contractually required to handle data only for the purpose we engage them.
Contact the support team through live chat or the contact form on 996bet and ask for a data summary. Include your registered email address so we can locate the right account. The scope and format of what we can provide depends on the applicable law in your eligible region.
You can request account closure and data deletion through the support channel. However, some data — such as transaction records tied to Rocket, Upay or Bank Transfer activity — may need to be retained for a period required by law or our internal audit obligations. We will explain what applies to your specific account when you submit the request.
Cookies on 996bet are used to keep your session active, store language preferences and detect login anomalies. We do not use cookies to build ad profiles. You can adjust cookie settings through your browser. Turning off non-essential cookies will not prevent you from accessing your account or viewing your transaction history.
Start with the live chat or contact form on 996bet — describe the concern clearly and include your account reference. We will review the matter and respond through the same channel. Your legal rights depend on the law that applies in your eligible region; this policy does not create rights beyond those the applicable jurisdiction provides.