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These terms set out the rules that apply when you open and use your 996bet account. Access to our platform depends on your local law and whether your region is eligible — please read these terms carefully before placing any activity on the site.
By creating and using a 996bet account, you agree to the terms set out on this page. These terms apply to every interaction you have with the platform — from logging in and browsing the lobby, to depositing funds through Rocket, Upay or Bank Transfer, to requesting a withdrawal back to your wallet. We update these terms when our services change; the version published on this page is always the current one. If a change materially affects your rights, we will make the updated terms visible in your account area before they take effect. Continued use of your account after an update is posted means you accept the revised terms. If you do not agree with any part of these terms, the correct step is to stop using the account and contact our support team to resolve your situation. Access to 996bet is subject to your local law and eligible regions — it is your responsibility to confirm that your use complies with the rules in your jurisdiction. We do not represent that all features are available in every region, and nothing in these terms creates a legal entitlement where local law does not permit it.
These terms do not cover everything equally — some areas fall squarely inside this policy, while others are governed by separate rules or fall outside our control entirely. The four areas below outline the scope clearly so you know where these terms apply and where to look if something is not addressed here.
Your login credentials, session management and account security all fall inside these terms. You are responsible for keeping your account details private. If you suspect unauthorised access, contact support immediately through the published route in your account dashboard.
Deposits and withdrawals processed through Rocket, Upay or Bank Transfer are covered by these terms. The specific limits, verification steps and processing instructions shown in your account at the time of the transaction also apply and form part of the agreement.
Game content, promotional notices and information displayed on 996bet is provided for your use under these terms. We may update or remove content at any time. RTP information is shown only where the game or provider exposes it directly in the lobby.
Payment networks, game studios and any external service linked from this platform operate under their own terms. 996bet is not responsible for third-party conduct, downtime or policy changes. Review any third-party terms separately before relying on them.
These terms are not only obligations — they also set out what you can do as an account holder. You have the right to review your transaction history at any time from the account wallet section. If a record looks incorrect, the right course is to note the date, amount and payment method involved — whether that is Rocket, Upay or Bank Transfer — and raise it with our support team using the contact routes published on this page. You can also request a correction to your account details, such as a registered email or contact number, by following the update steps shown in your profile settings. Where you want to understand why a decision was made about your account — a declined transaction or an access restriction — you can submit a query through live chat or the account help form. We aim to respond through the channel you used. Your account is yours to manage, and these terms exist to make that process clear, not to create unnecessary barriers.
Open the wallet section inside your account to see a full log of deposits and withdrawals, including those made via Rocket or Bank Transfer. Each entry shows the date, method and status.
Update your registered contact details through the profile settings page. If a field is locked, contact support with your account reference so the correction can be processed from our side.
Any question about how these terms apply to your account can be submitted via live chat or the help form. Describe the specific situation and include the relevant transaction reference where available.
If you need help interpreting any part of these terms or want to understand a restriction on your account, our support team is the right first contact. Responses come through the same channel you opened.
When these terms raise a question you cannot answer by reading them, the routes below are the right place to go. Each channel is published on the site; we do not list any route here that is not visible in your account area.
Open the chat widget from any page on 996bet to ask a terms-related question in real time. Useful for quick clarifications about account access, transaction coverage or what a specific clause means for your situation.
For detailed queries — such as a transaction dispute or a question about account termination rights — use the help form inside your account. Include your account reference and a brief description of the terms section involved.
Formal requests, including requests to close an account or correct a record under these terms, can be submitted by email. The address is published on the Contact page of the site. Keep a copy of your message for your records.
These terms cover not just what you can do but how we manage your account data on our side. Knowing the basics helps you use the platform with a clear picture of what we hold and why.
We retain your account records, including transaction history for Rocket, Upay and Bank Transfer activity, for as long as your account is active and for a period after closure as required by our internal policy. You can request a summary of your data through the help form.
When you browse 996bet, session cookies are used to keep your login active and your preferences intact. You can manage cookie settings through your browser. Disabling certain cookies may affect how parts of the account function, including the wallet view.
You are responsible for the security of your login details. We recommend using a unique password and not sharing account access with anyone. If you believe your account has been accessed without your permission, contact support through live chat immediately and follow the instructions shown.
To request a change to information we hold about you — such as correcting a registered name or updating contact details — submit a request via the account help form. Include your account reference and describe exactly what needs to change.
These are the questions we see most often about how our terms work. If your question is not answered here, the account help form or live chat are the right next steps.
Yes. All deposits and withdrawals processed through Rocket, Upay or Bank Transfer fall under these terms. The specific limits and verification steps displayed in your account at the time of the transaction are also part of the agreement and must be followed.
We update terms when our services change. When a change affects your rights in a meaningful way, the updated terms are made visible in your account before they take effect. Continuing to use your account after that point means you accept the new version.
Your account records — including transaction history — are retained for a period after closure as set out in our internal policy. You can request a summary of what we hold by submitting a request through the help form before or after closing your account.
Open your wallet history, note the date, amount and payment method for the transaction in question, then contact support via live chat or the help form. Include your account reference and a brief description. We will review the record and respond through the same channel.
Access depends on your local law and whether your region is eligible. These terms do not override local legal requirements. It is your responsibility to confirm that using the platform complies with the rules in your jurisdiction before creating or continuing to use an account.
If any part of these terms does not work for you, stop using the account and contact our support team to discuss the situation. The help form and live chat are both available for this. Do not continue using the account if you have not accepted the current terms.